The Loyalty Hive allows you to earn Hive Points every time you shop which you can redeem against a future order to save money.

Your Hive Points balance is reset every year.

That means that you have until 31st August 2023 to spend any existing Hive Points.

After this date your balance will be reset.

Before this changeover, (midnight Sunday 20th August 2023) you will stop earning any new Hive Points on purchases as we prepare the system to begin a new year on 1st September 2023.

How do I check if I have points?

Your Hive Points are linked to your email address.

This means you will have earned them automatically if you made any orders since 1st September 2022 last year.

To check your balance or redeem points then you will need to be logged into your Manuka Doctor account on our website, which you do using your email address here.

If you are having trouble checking your balance or logging in please contact our Customer Support Team via this contact form or phone 01455 895959 as we cannot apply loyalty points retrospectively.

I have some Hive Points left, how do I spend them?

That is good news. You will be able to redeem your Hive Points on any order right up until 31st August 2023.

100 Hive Points is equivalent to a £1 discount off an order.

500 Hive Points is equivalent to a £5 discount off an order.

1000 Hive Points is equivalent to a £10 discount off an order.

(Note - you will need to reach 100 points before you can exchange them for money off, and Hive Points cannot be used to reduce the cost of shipping).

Your Hive Points are redeemed at the checkout phase of your order.

This means you will need to log-in to our website first (see section above to learn how to do this).

Then finally on the checkout page, before you place your order, you will see a red slider-graphic on the page. Next to where your total is displayed.

You can move from left to right to apply some or all of your Hive Points balance and reduce the total amount of your order.

Please note you cannot use your Hive Points and a discount code in the same order.

Can I carry my old Hive Points balance over to the new year?

Unfortunately you cannot transfer Hive Points from year to year as part of the Terms and Conditions of the scheme. But we are allowing all customers to redeem any Hive Points they have earned right up until 31st August 2023 (5 week’s notice from the date of this post). You will not be able to earn any further Hive Points on this year’s balance from the 20th August 2023 as we prepare the system to switch over.

Any Hive Points left after the 31st August 2023 will be voided. You will then start earning Hive Points again with a fresh balance from orders you make after 1st September 2023.

I have a question that isn’t answered here – what do I do?

If you are having any problems, or have a question, please contact our Customer Support Team via this contact form or phone 01455 895959.