Here at Manuka Doctor we pride ourselves on customer service.
Not only are our products rated highly by you in reviews, but on the rare occasion you might have a problem, like missing your parcel, our friendly customer services team are only a phone call or email away, and happy to help.
And now, Manuka Doctor’s excellent service has been recognised with a special award from the UK’s Trading Standards body.
This "Trusted Trader" logo means that our business has been checked, vetted and monitored to ensure we have a high level of customer service, and customers can buy with confidence.
This scheme is the only nationally available business approval scheme that's 100 per cent owned, controlled and operated by independent public sector bodies.
It covers all companies from online retailers like us, to tradesmen and those who provide any service you buy.
It was set up to help customers avoid rogue traders and support those companies who’ve publicly committed to operating in a legal, honest and fair way.
You can see a list of all the businesses Trading Standards have vetted and approved on this website - https://www.buywithconfidence.gov.uk/
Businesses are only included once they’ve completed a series of stringent checks, including a visit by a qualified Trading Standards professional and spot checks on customers to ask their opinions of the service.
To receive this award, Manuka Doctor has been approved on all of the following criteria:
- Vetted and approved by Trading Standards representative
- Committed to operating in a legal, honest and fair way
- Qualified, experienced and fully insured
- Monitored to ensure a high level of customer service
- Advised on Trading Standards legislation
- Spot checks with customers to ensure service
The Buy With Confidence scheme is operated solely by local government Trading Standards departments. That means all checking and monitoring is done directly by them, not by third parties or private companies.
Over 60 local authorities directly support the scheme – from Cornwall to Stirling, all having decided that Buy With Confidence offers the strong consumer protection that they think is vital.
Everyone at Manuka Doctor is very proud to have been awarded this stamp, and we hope that you will all continue to buy with confidence in the future.