FAQs

Advice and answers for frequently asked questions. If we can assist further please contact us.

Who is Manuka Doctor?


Manuka Doctor's roots are firmly set in the clean green mountains of New Zealand where our Bee Keepers produce quality authentic Mānuka Honey from their hives. The demand for genuine Mānuka Honey has grown hugely in recent years due its growing reputation for boosting general wellbeing.


Manuka Doctor's origins can be traced back to 1909, and as the day we were founded our honey products are unique and natural as the land they come from which is testament to our philosophy – nature’s best from New Zealand. Manuka Doctor is one of only a few New Zealand honey companies who has a privately owned fully integrated model – from hive to home.
 
In 2011, Manuka Doctor launched the world’s first ever award winning Purified Bee Venom (PBV™) and Certified Mānuka Honey high performance skincare range, which harnesses the power of the highest performing ingredients from the hive. All of our clinically tested skincare formulations are refined, concentrated and 100% bee friendly plus there’s a product to suit every skin type and occasion!

Is Manuka Doctor Manuka Honey from New Zealand?


All of our Manuka Doctor Manuka Honey is 100% New Zealand Honey.

All of our Manuka Doctor Manuka Honey is tested in New Zealand and certified by the New Zealand government as New Zealand Manuka Honey.

Our Manuka Honey is potted in New Zealand before being transported to the UK.

Can anyone use the skincare products?


As with any new product we recommend a patch test before use.

Do not use if you have an allergy to bee stings or any of the listed ingredients.

All our products are designed and safety tested with an assumption that the consumer could be pregnant or breast feeding when using them, however we would always advise you always consult with your doctor before use.

All of our products have been Dermatologically tested. Avoid direct contact with eyes.

Why should I do a patch test?


Patch testing is generally recommended to see whether any ingredient causes an allergic skin irritation reaction.

We recommend a small patch test before using any of our products.

Do not use our products should you have an existing allergy to bee stings or any ingredients listed in the product. Ingredients can be found on the product pages of our website.

If you have any questions about the ingredients in our products then please get in touch.

Can I use Manuka Doctor skincare if I am allergic to bee stings?


If you have an allergy to bee stings then we recommend that you do not use Manuka Doctor products.

Is Manuka Doctor Skincare tested on animals?


We do not test our products on animals and our bees live happily in open, natural surrounds and are not affected by how we source their venom.

So while we just love that bees naturally produce the honey and venom that help give us beautiful looking skin, we take careful steps to ensure bees are not harmed in the process. For bee venom collection, a glass pane, with a light electrical current running through it, is placed near our bees. The current attracts the bees to sting the glass, which leaves the venom on the surface. Because it’s glass, the bees don’t lose their stinger, nor are they harmed in anyway.

Manuka Doctor skincare ingredients


Manuka Doctor harnesses ingredients from the hive and customises nature's purity to provide unique formulations which are refined, concentrated and 100% bee friendly. We strive to provide the appropriate balance of essential ingredients and by adhering to the highest standards in ingredient selection and manufacturing processes we can assure our customers the best quality formulations that have the technical backing of expertise research and independent laboratory testing. Manuka Doctor puts customer needs and concerns at the core of everything it does resulting in high performance skin care regimes that deliver genuine benefits for the ultimate in skin confidence, every day. Whilst we cannot claim that all of the ingredients used in our skincare products are 100% natural, we strive to ensure that they are as close as possible without compromising on product efficacy.

None of our products contain SLS, Parabens & Phthalates.

Manuka Doctor is committed to using certified sustainable palm oil in its formulations, as it is a healthier and safer alternative to petrochemicals and requires significantly less land than coconut for an equivalent yield. Our products do not contain palm oil in its pure form however some of the raw materials do contain palm in their manufacture. We therefore use ingredients from suppliers that are members of the RSPO (Roundtable for Sustainable Palm Oil).

With the rise of plastic in our oceans, Manuka Doctor is committed to ensuring that our facial scrub products use naturally derived biodegradable scrub particles which are ocean friendly.

Can I order by telephone or cheque?


If you would like to order by telephone then please call us on 01455 895959. Our phones are open 9am to 5pm, Monday to Friday.

To order by cheque please call us first and we can provide details on how to complete your order.

How do I cancel an order?


If you have made an order that you wish to cancel please contact us via our website contact form. If your order has not been dispatched we will be able to cancel and refund your order.

If your order has been dispatched we will discuss the situation and options with you.

What are the delivery options?


In the UK we offer free delivery using our 5 working day courier service, provided by Hermes, on orders over £35 to selected UK locations. More information on delivery costs can be found here.

This option will be automatically available at the checkout if your order sub-total qualifies for free delivery.

We also run ad hoc promotions that offer free UK delivery if you order designated products. This will be highlighted on site and the free delivery option will be automatically available at the checkout if your order qualifies for the promotion.

For deliveries outside of the UK please refer to our delivery page.

Returns & Refunds. How do I return a product for a refund?


Products can only be returned and refunded if they are unopened and unused. Items must be in a resalable condition. Returns can only be initiated within 14 days of your order being received.

To discuss returns and refunds please contact us via our contact form.

For further information on returns please see our terms and conditions.

What packing chips do you use?


We use packing chips to protect your order in transit.

We use Flo-Pak Green packing chips. These chips are made from 100% recycled polystyrene and is 100% recyclable.