Manuka Doctor 'Golden Ticket' Promotion: Terms & Conditions

1. The Promoter

The promoter of this ‘Golden Ticket’ promotion is Manuka Doctor (UK) Ltd (“Manuka Doctor”) of Unit 21 Waterfield Way, Sketchley Lane Industrial Estate, Hinckley, Leicestershire, LE10 3ER, United Kingdom.

1.1 The title of the promotion is the “Manuka Honey Golden Ticket Promotion” (“Promotion”).

1.2 To be considered eligible to enter this Promotion you must be a resident of the UK (excluding Northern Ireland) and aged 18 or over. By agreeing to these terms and conditions you warrant and represent that you are at least 18 years of age and resident and situated in the UK (excluding Northern Ireland).

1.3 If you purchase promotional product(s) solely from the ’70 MGO 500g Active Manuka Honey Product Range’ (“Promotional Pots”) exclusively from www.manukadoctor.co.uk (“Website”) between 9am 21st March 2019 and Midnight 3rd April 2019 inclusive “(“Promotion Period”) and find a golden ticket underneath the sealed lid of your Promotional Pot (“Golden Ticket”) you will instantly win a prize which can either be £100.00 in cash (“Main Prize”), a Manuka Doctor voucher to claim a free pot of ‘70 MGO 500g Active’ Manuka Honey or get 50% off your next purchase of a ‘single 340 MGO 250g Manuka Doctor Active’ Manuka Honey (“Voucher Prizes”).

1.4 The Promotion is not open to the following people or groups of people (and Manuka Doctor is not liable to pay out the Main Prize or Voucher Prizes): employees of Manuka Doctor; Honey New Zealand; their immediate families; and agencies or anyone else professionally connected with this Promotion. Manuka Doctor may require any information that they consider reasonably necessary in order to verify your eligibility. Manuka Doctor reserves the right to disqualify any individual that it knows is, or has reasonable grounds to believe is, ineligible for entry to the Promotion as a result of this clause.

1.5 If you find a Golden Ticket contained in a Promotional Pot it will state the Main Prize or which of the Voucher Prizes you have won and also contain a unique code which must be provided to Manuka Doctor in order to claim the Main Prize or with the Voucher Prizes these can be redeemed directly through the Website (see clause 6 below). If you do not provide the unique code to us to claim the Main Prize or enter the unique code at the ‘checkout’ section of our Website to claim the Voucher Prizes, the Main Prize or Voucher Prizes will not be awarded. Winners may also be required to provide proof of purchase. Please retain your receipt.

2. How the Promotion works

2.1 Manuka Doctor shall offer for sale on its Website during the Promotional Period, 1,536 units of the Promotional Pots being the total number of Promotional Pots included in this Promotion.

2.2 The Promotional Pots will be sold separately and can only be purchased on the Website. There is no limit on the number of Promotional Pots you can purchase under this Promotion (subject to availability).

2.3 Manuka Doctor have randomly allotted Golden Tickets to a number of the Promotional Pots. The number of Golden Tickets assigned to both the Main Prize and the Voucher Prizes is set out at clause 5. If your purchase of a Promotional Pot contains a Golden Ticket you will win the prize (being the Main Prize or Voucher Prizes) as stated on the Golden Ticket.

2.4 If you are in receipt of a Golden Ticket and it states you have won the Main Prize, you must contact Manuka Doctor quoting the unique code stated on the Golden Ticket in accordance with clause 6 below in order to claim the Main Prize.

2.5 If you are in receipt of a Golden Ticket and it states you have won one of the Voucher Prizes you can redeem the prize by entering the unique code stated on the Golden Ticket at our Website in accordance with clause 6 below

3. How to be in with a chance of winning

3.1 This Promotion will be run exclusively on the Website from 9am 21st March 2019 (the "Opening Date") to Midnight 3rd April 2019 (the “Closing Date"). Any purchases of the Promotional Pots on the Website (or otherwise) made prior to the Opening Date and after the Closing Date will not form part of the Promotion.

3.2 By making a purchase of a Promotional Pot and ticking the box on the Website to confirm that you have read these terms means that you agree to comply with them.

3.3 All Golden Tickets will have been allotted to the Promotional Pots at random which is performed by a computer process. Manuka Doctors employees will not know which Promotional Pots that are sent out to you following your purchase contain Golden Tickets.

3.4 Throughout the Promotion Period, Manuka Doctor will update users on the Website on the number of the 1,536 units of Promotional Pots which remain to be purchased as well as the number of Main Prizes and Voucher Prizes that have been claimed.

4. Eligibility

4.1 The competition is only open to all residents in the UK (EXCLUDING NORTHERN IRELAND) aged 18 years or over, except:

(a) employees of Manuka Doctor or its holding or subsidiary companies;

(b) employees of agents or suppliers of Manuka Doctor or its holding or subsidiary companies, who are professionally connected with the competition or its administration; or

(c) members of the immediate families or households of (a) and (b) above.

4.2 In entering the Promotion, you confirm that you are eligible to do so and eligible to claim any prize you may win. Manuka Doctor may require you to provide proof that you are eligible to enter the Promotion.

4.3 Manuka Doctor reserves all rights to disqualify you if your conduct is contrary to the spirit or intention of the Promotion.

5. The Prizes

5.1 The total number of ‘£100.00 cash prize’ Main Prize Golden Tickets included in this Promotion is 10.

5.2 The total number of ‘claim a free 70 MGO 500g Active Manuka Honey’ Voucher Prizes Golden Tickets in this Promotion is 20.

5.3 The total number of ‘50% off your next purchase of 340 MGO 250g Active Manuka Honey’ Voucher Prizes Golden Tickets in this Promotion is 40.

5.4 The Main Prize is a cash sum only and will be remitted solely to the individual who purchased the corresponding Promotional Pots from the Website. Payment of the Main Prize will be made only to the account details provided at clause 6.3.

5.5 The Main Prize or Voucher Prizes are not negotiable or transferable. Manuka Doctor reserves the right to substitute the Main Prize or Voucher Prizes with a prize of equal or greater value.

6. Claiming your Prize

6.1 In the event you have found a Golden Ticket in your Promotional Pot which states you have won the Main Prize, you must, within 30 days of confirmed delivery by Manuka Doctors’ delivery company of the respective Promotional Pot to you, contact Manuka Doctor by email at customerservices@manukadoctor.co.uk or by phone on 01455 895959 stating

(i) your name, address and contact telephone number

(ii) the date of purchase of the Promotional Pot containing the Golden Ticket and;

(iii) the unique code found on the Golden Ticket in order to claim your Main Prize.

6.2 Following receipt of your email, we shall contact you on the number you have provided to verify any details concerning the Golden Ticket and also take your bank account details for the payment of the Main Prize to be remitted to.

6.3 In the event you have found a Golden Ticket in your Promotional Pot which states you have won a Voucher Prize, you can redeem the applicable Voucher Prize by inputting the unique code found on the Golden Ticket at the checkout stage on the Website at your next purchase. The applicable Voucher Prize will be automatically applied at checkout on the Website, so in respect of the ‘free 70 MGO 500g Active Manuka Honey’ Voucher Prize of one 70 MGO 500g Active Manuka Honey will appear at the checkout with a nil balance owing or for a ‘50% off 340 MGO 250g Manuka Doctor Active Manuka Honey’ this will reduce the price of one of the 340 MGO 250g Manuka Active Manuka Honey by 50% at the checkout.

6.4 All unique codes are allocated to a Main Prize or Voucher Prizes in the numbers set out at clause 5 and can only be claimed once. Any further attempts to claim a Main Prize or Voucher Prizes by using an already redeemed unique code will be invalid and no further Main Prize or Voucher Prizes (as applicable) will be awarded.

6.5 If you have a Golden Ticket and you fail to claim the Main Prize in accordance with clause 6.1 within 30 days of delivery of the respective Promotional Pots, your Golden Ticket will become invalid and no Main Prize will be awarded.

6.6 Please allow 10 days from the date on which we contact you to verify your details and obtain your bank account details for the Main Prize to be paid to the bank account details you have provided to us. The Main Prize may not be claimed by a third party on your behalf. Manuka Doctor does not accept any responsibility in any errors/omissions occurring as a result of the bank account details you provide. In the event that after this period you still have not received the Main Prize into your designated bank account or the vouchers in the post, please contact Manuka Doctor on email customerservices@manukadoctor.co.uk.

6.7 Manuka Doctor does not accept any responsibility if for any reason you are not able to take up the Main Prize or Voucher Prizes.

6.8 Note that the applicable Voucher Prize will contain the expiry date by which point it must be redeemed by on our Website. The Voucher Prizes cannot be exchanged for cash in part or full and is valid for an individual purchase only exclusively through our Website.

6.9 If you want to return the ‘70 MGO 500g Active Manuka Honey’ claimed under this Promotion, we will only offer an exchange for another ‘70 MGO 500g Active Manuka Honey’. No equivalent cash value for the ‘70 MGO 500g Active Manuka Honey’ will be provided to you.

6.10 if you want to return the ‘340 MGO 250g Manuka Doctor Active Manuka Honey’ claimed under the Promotion we are only obliged to refund to you up to the 50% cash value of 340 MGO 250g Manuka Doctor Active Manuka Honey’ you paid as part of the Voucher Prize or alternatively an exchange for another ‘340 MGO 250g Manuka Doctor Active Manuka Honey’.

6.11 Any returns or refunds will be in accordance with our Website Terms here.

7. Winner of the Main Prize announcement

If you are a winner of the Main Prize, we shall seek your consent when we contact you to verify any information provided as to whether you would agree to us announcing your win on our Website for marketing purposes of the Promotion. If you do agree, we will request you email across to us your photo and also a short statement on how you felt having found out you have won. We shall process any personal data you provide in accordance with our Privacy Policy here.

8. Responsibilities

8.1 You are responsible for keeping your Golden Ticket safe. Manuka Doctor is not responsible for:

(a) loss, theft, destruction or damage to a Golden Ticket once it has been sent out for delivery to you; and

(b) any loss of whatever nature suffered by any person as a result of any of the above affecting the Golden Ticket.

9. Limitation of liability

Insofar as is permitted by law, Manuka Doctor, its agents or distributors will not in any circumstances be responsible or liable to compensate the holder of a Golden Ticket or accept any liability for any loss, damage, personal injury or death occurring as a result of taking up the Main Prize or Voucher Prizes except where it is caused by the negligence of Manuka Doctor, its agents or distributors or that of their employees. Your statutory rights are not affected.

10. Data protection and publicity

Manuka Doctor will only process your personal information as set out in the Privacy Policy here.

11. General

11.1 If there is any reason to believe that there has been a breach of these terms and conditions, Manuka Doctor may, at its sole discretion, reserve the right to exclude you from participating in the Promotion.

11.2 Manuka Doctor reserves the right to hold void, suspend, cancel, or amend the Main Prize or Voucher Prizes where it becomes necessary to do so.

11.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

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