DELIVERY UPDATE FOR ALL OUR CUSTOMERS

UK website orders

DPD Delivery Update

The following notification has been provided by DPD.

DPD couriers will now be implementing contact free delivery.

DPD Local has implemented extra measures in response to COVID-19 to ensure we protect our service to you, your customers and our people. Our latest update is below.

At present we can report that our parcel collection, sortation and delivery operations continue as normal.

Contact free delivery

Contact free delivery is now our standard process and customers will not be asked to sign our handheld units.

Latest Update

We have introduced a delivery wave program with drivers, creating a 10-minute gap to avoid too many drivers being together at critical times in the morning.

We are implementing a Peak period, 5-6 day working structure that will give us maximum flexibility and allows for driver and warehouse absentees.

Cleaning has been increased throughout the business as a preventative measure Full home working is being undertaken across the business for all roles that can work from home.

We've introduced measures to support our self-employed drivers should they need to self-isolate.

London Update

On Wednesday Transport for London announced there would be a partial shutdown of 40 London Underground stations from Thursday morning.

Therefore we have immediately implemented a response plan - which involves car sharing and hiring minibuses to support our people getting to work.

We are doing everything possible to support our customers and our people so that we can minimise any disruption and continue giving you and your customers the best possible delivery experience.

Hermes Delivery Update

The following notification has been provided by Hermes courier.

Hermes couriers will no longer be taking a signature from a customer.

The interests of our customers, our people and our communities are at the centre of everything we do and this is particularly important during these challenging times.

With this in mind, we wanted to reach out and reassure you that we are putting in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to send and receive parcels. We understand that deliveries to homes are not only convenient but could also prove to be a lifeline for many people and we take this responsibility extremely seriously.

So, we are making some changes to the way our couriers deliver parcels to offer 'contact-free delivery' right to everyone's doorsteps. These include:

- Asking customers to choose a safe place for deliveries. Anybody due to receive a parcel should visit the tracking section and choose 'divert' to select a safe place. This can also be done through our app, within the MyPlaces section.

- If a safe place hasn't been chosen but there is somewhere safe to deliver the parcel, then couriers will leave it there, even when there is someone in the property. A photo will be taken and this will be included in the delivery notification email.

- For parcels requiring a signature, our couriers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. This will only happen when the customer opens the door and gives their name for security reasons. The courier will stay at least two steps away.

- If there is no safe place available, please be assured that we will always attempt delivery 3 times.

Finally, I want to thank you for your co-operation, understanding and patience during these uncertain times. It is down to your continued support that our fantastic parcel people are able to keep deliveries moving across the country. I hope this update will give those of you sending and receiving parcels through our network just 'one less thing' to worry about. We will continue to publish updates on our website.

European website orders

At 11:55am on 19th March 2020 we have stopped taking orders for European destinations due to delays and suspensions in delivery services across Europe.

Orders that have been made will be dispatched but no further orders will be taken until further notice.

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