New Year & Christmas Customer Service & Delivery
Orders made during and following the New Year Period are subject to a delay in dispatch.
Please allow extra time for your parcel to be sent out.
If you have received your order confirmation email, there is no need to submit a ticket.
Orders will be dispatched in chronological order and you will be notified when yours is posted.
If you have a different customer service query please contact us via our online form here.
Once your order is picked in our warehouse and a tracking number is generated you will be sent your tracking number via email. Tracking numbers only become active once the parcel has been collected by the courier and scanned into their network. During the Christmas and New Year period there can be delays between Manuka Doctor picking your order and the courier collecting the parcel.
Please refer to the below information for estimates around delivery timeframes. There is no guaranteed timeframe on our delivery methods.
Royal Mail Deliveries
Orders placed between the 15th and 18th December 2025.
Delivery is estimated to be before Christmas but cannot be guaranteed.
Please wait until week commencing 29th December 2025 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 19th and 23rd December 2025.
Delivery is estimated to be in the week commencing 29th December 2025 but cannot be guaranteed.
Please wait until week commencing 5th January 2026 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 24th December 2025 and 1st January 2026.
Delivery is estimated to be in the week commencing 5th January 2026 but cannot be guaranteed.
Please wait until week commencing 12th January 2026 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 2nd January and 4th January 2026.
Delivery is estimated to be in the week commencing 12th January 2026 but cannot be guaranteed.
Please wait until week commencing 19th January 2026 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 5th January and 11th January 2026.
Delivery is estimated to be in the week commencing 12th January 2026 but cannot be guaranteed.
Please wait until week commencing 19th January 2026 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 12th January and 18th January 2026.
Delivery is estimated to be in the week commencing 19th January 2026 but cannot be guaranteed.
Please wait until week commencing 26th January 2026 before contacting Customer Services to investigate a missing parcel.
DPD Deliveries
Orders placed between the 15th and 21st December 2025.
Delivery is estimated to be before Christmas but cannot be guaranteed.
Please wait until week commencing 29th December 2025 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 22nd December and 30th December 2025.
Delivery is estimated to be in the week commencing 29th December 2025 but cannot be guaranteed.
Please wait until week commencing 5th January 2026 before contacting Customer Services to investigate a missing parcel.
Orders placed between the 31st December 2025 and 4th January 2026.
Delivery is estimated to be in the week commencing 5th January 2026 but cannot be guaranteed.
Please wait until week commencing 12th January 2026 before contacting Customer Services to investigate a missing parcel.
