How to redeem your Loyalty Points

Our Loyalty Hive programme allows you to earn Loyalty Points, known as Hive Points, when you shop directly on the Manuka Doctor website. Shop, earn and enjoy with Manuka Doctor.

LOGGING INTO YOUR ACCOUNT

To redeem your Hive Points you must be logged into your account on the Manuka Doctor website when you are shopping.

You can log into your account by clicking on the links shown below.

ACTIVATING YOUR ACCOUNT

If you are having difficulty accessing your account and not receiving your password reset email then your account may not be activated. Simply click "register now" and complete the details for your email address.

HOW MANY HIVE POINTS DO I HAVE?

You can view how many Hive Points you have on your Loyalty page of the website. You must be logged in to view this information. Your Loyalty page can be viewed here.

WHAT PRODUCTS CAN I REDEEM MY HIVE POINTS ON?

Your new Hive Points can be redeemed on all products on the Manuka Doctor website.

Shop across our site and add the products you wish to order to your cart.

Tick to agree to the T&Cs and you will be able to proceed to the checkout.

REDEEMING YOUR HIVE POINTS

Once you have proceeded from the cart page into the checkout you will be able to redeem your Hive Points on your order using the slider. Use the slider to determine how many points you want to redeem, then you can click the redeem button to apply the discount.

On mobile devices you may need to click the link "Show order summary & discount codes" to open up the discount section. Then set your loyalty credit and click apply.

IMPORTANT: If your Hive Points have been correctly applied then you will see the order value decrease. If the order value has not been reduced then your Hive Points have not been applied.

We cannot retrospectively apply Hive Points after an order has been placed. If you are having trouble applying your Hive Points please contact customer services before completing your order.

SHIPPING COSTS

Hive Points cannot be used towards the cost of shipping, and if your order is discounted below the £40 threshold using your Hive Points then your order will be eligible for the shipping cost.

OTHER DISCOUNT CODES

Hive Points cannot be used in conjunction with other discount codes, it is your responsibility to determine which discount is best for your order.

MY HIVE POINTS HAVE DISAPPEARED

If you apply the Hive Points and then do not complete the checkout your Hive Points will be assigned to that discount. The discount will expire after 1 hour and the Hive Points will be available in your account again.

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