How to spend your Loyalty Credit

Our loyalty programme allows you to collect credit when you shop directly on the Manuka Doctor website. Shop, earn and enjoy with Manuka Doctor.

LOGGING INTO YOUR ACCOUNT

To spend your credit you must be logged into your account on the Manuka Doctor website when you are shopping.

You can log into your account by clicking on the links shown below.

ACTIVATING YOUR ACCOUNT

If you are having difficulty accessing your account and not receiving your password reset email then your account may not be activated. Simply click "register now" and complete the details for your email address.

HOW MUCH CREDIT DO I HAVE?

You can view how much available loyalty credit you have in your My Account section of the website.

WHAT PRODUCTS CAN I SPEND MY LOYALTY CREDIT ON?

Loyalty credit can only be used towards Manuka Plus supplements and skincare purchases.

Skincare products - click here

Manuka Plus supplements - click here

Shop across our site and add the products you wish to order to your cart.

Tick to agree to the T&Cs and you will be able to proceed to the checkout.

SPENDING YOUR LOYALTY CREDIT

Once you have proceeded from the cart page into the checkout you will be able to apply your loyalty credit to your order using the slider. Use the slider to determine how much credit you want to spend, then you can click the redeem button to apply the discount.

On mobile devices you may need to click the link "Show order summary & discount codes" to open up the discount section. Then set your loyalty credit and click apply.

IMPORTANT: If your Loyalty Credit has been correctly applied then you will see the order value decrease. If the order value has not been reduced then your Loyalty Credit has not been applied.

We cannot retrospectively apply loyalty credit after an order has been placed. If you are having trouble applying your loyalty credit please contact customer services before completing your order.

SHIPPING COSTS

Loyalty Credit cannot be used towards the cost of shipping, and if your order is discounted below the £40 threshold using your Loyalty Credit then your order will be eligible for the shipping cost.

OTHER DISCOUNT CODES

Loyalty Credit cannot be used in conjunction with other discount codes, it is your responsibility to determine which discount is best for your order.

MY LOYALTY CREDIT HAS DISAPPEARED

If you apply the loyalty credit and then do not complete the checkout your Loyalty Credit will be assigned to that discount. The discount will expire after 1 hour and the loyalty credit will be available in your account again.

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