RHS Hampton Court Flower Show Prize Draw 2018 - FAQs

FLOWER SHOW EVENT DATE: TUESDAY 3RD JULY 2018

1. Am I eligible to enter?

You can only enter this promotion if you are a resident of the United Kingdom and aged 18 or over.

For entrants based in England, Wales, Northern Ireland and Scotland, to enter you must have purchased a Manuka Doctor product from www.manukadoctor.co.uk, or from our ‘Summer Sale’ catalogue or via our media adverts and ticked the 'Enter me into the Flower Show draw. I have read & understood the Flower Show Competition Terms & Conditions' box.

Entry is not open to:
(i) employees of Manuka Doctor, Honey New Zealand, their immediate families;
(ii) agencies or anyone else professionally connected with this promotion. The Promoter may require any information that they consider reasonably necessary in order to verify your eligibility.

Winners may be required to provide proof of purchase. Please retain your receipt.

Winners must be able to get to Hampton Court Palace, East Molesey, Surrey, KT8 9AU on Tuesday 3 July 2018. The RHS Hampton Court Palace Flower Show is held in the grounds of Hampton Court Palace.

The show begins at 10am and finishes at 7pm. Access is permitted after 10am only. All timings are provisional and may be subject to change.

2. How do I enter?

Order any Manuka Doctor product between the dates below, to be entered into the Prize Draw.

The more orders made during the purchase period, the more entries you will have. Your unique order number will equal one entry into the draw.

Prize:
Purchase period 1 - 10am 31 May 2018 to midnight 14 June 2018 – 1 pair of tickets to be won.
Purchase period 2 – 15 June to midnight 25 June 2018 – 1 pair of tickets to be won.

To enter the Prize Draw you must purchase from the Website from www.manukadoctor.co.uk ("the Website") or from our ‘Summer Sale’ catalogue or via our media adverts between the Opening Date and the Closing Date and tick the 'Enter me into the Flower Show draw. I have read & understood the Flower Show Competition Terms & Conditions' box. You will be prompted to do so when on the checkout page of the Website.

The winner selected will receive a pair of full day admission tickets, priority car parking pass (1 per 2 guests), show catalogue (1 per 2 guests), guest wallet and itinerary, morning coffee and fresh pastries, champagne reception from 11.30am, four course lunch and coffee from midday at the Dig In Restaurant, full afternoon tea & complimentary bar throughout the day at the RHS Hampton Court Palace Flower Show. (Attendee dietary and allergy requirements will be requested in advance and accommodated as far as possible.)

A total of 2 prizes will be awarded in total, one per purchase period. Every completed transaction placed will enable one entry to the prize draw within the corresponding prize draw purchase period.

As long as you make your purchases at www.manukadoctor.co.uk or from our ‘Summer Sale’ catalogue or via our media adverts and tick the 'Enter me into the Flower Show draw. I have read & understood the Flower Show Competition Terms & Conditions' box on the checkout page each order will be entered by Manuka Doctor into the prize draw.

3. When should I enter?

Prize:
Purchase period 1 - 10am 31 May 2018 to midnight 14 June 2018 – 1 pair of tickets to be won.
Purchase period 2 – 15 June to midnight 25 June 2018 – 1 pair of tickets to be won.

Postal entries will need to arrive at our offices in Hinckley by the 25th June to be included in the prize draw. We cannot take responsibility for entries being delayed in the post.

4. What should I do if I don’t think my order has been entered into the prize draw?

Please contact Manuka Doctor customer services immediately. You will need your receipt as the customer service operative will need your order number from this.

5. How many times can I enter?

One order number is equal to 1 entry.

You may order as many times as you like during the designated purchase period, ticking the 'Enter me into the Flower Show draw. I have read & understood the Flower Show Competition Terms & Conditions' box each time and each order will be entered into the draw.

Order any Manuka Doctor product, between the dates below, to be entered into the draw. The more orders made during the period the more entries you will have. All orders during the purchase period below will qualify for the draw.

Prize:
Purchase period 1 - 10am 31 May 2018 to midnight 14 June 2018 – 1 pair of tickets to be won.
Purchase period 2 – 15 June to midnight 25 June 2018 – 1 pair of tickets to be won.

6. When is the RHS Hampton Court Palace Flower Show?

The show event will be held on Tuesday 3 July 2018.

The winner will receive a pair of full day admission tickets, priority car parking pass (1 per 2 guests), show catalogue (1 per 2 guests), guest wallet and itinerary, morning coffee and fresh pastries, champagne reception, four course lunch and coffee, full afternoon tea, complimentary bar throughout the day. (Attendee dietary and allergy requirements will be requested in advance and accommodated as far as possible.)

The winner will be sent tickets, parking passes and all other documentation in advance of the show by courier delivery.

The winner must arrange their own travel to and from the show. The winner does so at their own risk and cost. Manuka Doctor cannot be held responsible for any travel delays.

7. How will I know if I have won?

For purchase period 1 the winner will be notified on 15 June.

For purchase period 2 the winner will be notified on 26 June.

The winner will be notified by Manuka Doctor by phone number held as part of your checkout data.

We will attempt to contact the winner 3 times on the notification date and if necessary on the following day.

8. How do I collect the prize?

The winner must respond by midnight within 3 days of notification of their win, confirming:
(i) they wish to receive the prize, and
(ii) return a sign copy of the prize Terms and Conditions, and
(iii) send Manuka Doctor a valid Photo ID, preferably a passport of themselves and their accompanying family member/guest
(iv) send a digital picture of yourself for Manuka Doctor to use in post competition marketing

If this is not completed, then the Prize will be re-drawn.

To find out how the draw was made and how the winner was selected, full method can be obtained by contacting the Manuka Doctor customer services customerservices@manukadoctor.co.uk.

9. Do I need to provide personal information?

Yes. Once you have agreed to accepting the prize and the terms and conditions you will be required to submit personal details and proof that both you and your accompanying family member/guest are over 18 years of age as stated above. Copy of passport would be the preferred document.

10. What will you do with the personal information I provide?

Your personal data will be used by Manuka Doctor (UK) Ltd and its associated companies as follows.

If you are a winner Manuka Doctor (UK) Ltd will contact you using the data you provided at the checkout.

If you are a winner your image, name and town / county where you live will be used by, Manuka Doctor (UK) Ltd and Honey New Zealand Europe Ltd to promote this competition and passed on to our suppliers to be used to administer the Prize.

Manuka Doctor (UK) Ltd and or its associated companies or subcontractors may contact you using the data provided at the checkout to promote Manuka Doctor products and other competitions.

If you are not happy for your personal data or that of your family member/ guest to be used then please contact Manuka Doctor customer services by emailing them at customerservices@manukadoctor.co.uk

All personal data relating to all winning and non-winning entrants, as well as that of the accompanying family member/guest attending with the winning entrant will not be disclosed to a third party without the individual’s consent.

A copy of our privacy policy is available here.

11. What else do I need to know?

It is the winner’s responsibility to:
(a) be able and legally allowed to travel on the date;
(b) have secured the required time off work; and
(c) be over 18 years old.

12. How do I get to the show

It is the winner's responsibility to arrange its own travel to the show on 3 July 2018 and make their own way home.

The show begins at 10am and finishes at 7pm. All timings are provisional and may be subject to change. Access is permitted after 10am only. Most attendees choose to travel to the show by train or car.

13. What should I do if I have any other questions about the competition?

If you have any other questions about the competition, please contact Manuka Doctor (UK) Ltd customer services team by emailing: customerservices@manukadoctor.co.uk

We will aim to respond to your query within 5 working days.

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